RETURN & REFUND POLICY
Last Updated: November 7, 2026
At COSIAX, your satisfaction is important to us. We want you to feel confident every time you shop with us.
That's why we offer a 30-Day Money-Back Guarantee.
30-Day Return Window
You may contact us within 30 days of receiving your order if you're not satisfied with your purchase.
Return Eligibility
For change-of-mind returns, products should be returned in their original condition, with original packaging and any included accessories.
If your product arrives damaged, defective, or incorrect, please contact us with photos or videos so we can review the issue.
How to Request a Return
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Email us at contact@cosiax.com.
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Include your order number.
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Explain the reason for your return request.
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Attach photos or videos if your item is damaged or defective.
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Wait for our team to provide return instructions.
Please do not send any items back before receiving authorization and return instructions from our support team.
Return Shipping Costs
For approved change-of-mind returns, customers may be responsible for return shipping costs.
For confirmed damaged, defective, or incorrect items, COSIAX will work with you to arrange an appropriate solution.
Refund Processing
Once your refund is approved, it will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Need Help?
We're here to make things right.
Email: contact@cosiax.com
This policy does not limit any mandatory consumer rights applicable in your country.